The district consumer disputes redressal commission (additional bench) in Raipur has delivered a significant verdict in favor of consumers, ruling that a premium city mall cannot charge parking fees from visitors and must provide free parking facilities for both two-wheelers and four-wheelers.
Background of the Case
The order came in response to a complaint filed by high court advocate Anjinesh Anjay Shukla, who challenged the legality of parking charges imposed by the mall. The incident occurred on June 15, 2025, when the complainant visited the mall in his car and was charged ₹30. He intended only to drop his mother at the mall and leave but was informed by the management that no free pick-up and drop facility was available and parking charges were mandatory.
Complainant's Argument
Aggrieved by the practice, Shukla approached the consumer forum seeking a declaration that such charges are illegal. He also sought ₹50,000 as compensation for mental agony. During the hearing, the complainant cited rulings of the Gujarat high court and orders of various consumer commissions to argue that parking fees levied by malls are unlawful.
Commission's Decision
The commission found merit in the submissions and held the practice to be legally unsustainable. In its order, the commission directed the mall to stop collecting parking fees and ensure free parking arrangements for visitors. This ruling is expected to provide relief to consumers across the city who have been burdened with parking charges at commercial establishments.
The decision underscores the principle that basic amenities like parking should not be monetized at the expense of consumer convenience. Consumer rights advocates have welcomed the order, calling it a step towards fair trade practices.
