UST, a leading AI and technology transformation solutions company, has launched its AI Cloud Center of Excellence (CCoE) on Amazon Web Services (AWS). The CCoE is an AI-driven delivery engine designed to help communications service providers (CSPs) accelerate transformation and operational excellence, with the telecom industry as the first use case.
UST is utilizing AWS Generative AI services—including Kiro, AWS Bedrock, and Amazon SageMaker—as the preferred method for customer delivery, alongside AWS Transform for accelerated modernization. By combining UST's deep telecom expertise with AWS's cloud and AI capabilities, the CCoE will streamline the development and deployment of industry-specific solutions addressing challenges in network operations, BSS/OSS modernization, revenue assurance, migration, and customer experience.
UST's Premier Tier Status and Collaboration with AWS
UST is a Premier Tier Services Partner of AWS, the highest designation within the AWS Partner Network. This status is achieved through deep technical expertise, a proven record of success, and a commitment to delivering innovation. Leveraging AWS Cloud, the UST AI CCoE will meet the emerging needs of telecom operators working to modernize legacy environments, improve network resilience, reduce operational complexity, and deliver differentiated customer experiences. This collaboration provides an innovation model to transform telecom expertise into scalable AI solutions that achieve measurable business outcomes.
Introduction of UST IntelliResQ at TM Forum's DTW Ignite 2026
UST will officially introduce its AI CCoE at TM Forum's DTW Ignite 2026, taking place from June 23-25 in Copenhagen, Denmark. UST will also present UST IntelliResQ, the first of four telecom-focused solutions developed through the CCoE. The solution is designed to help CSPs accelerate incident resolution through both autonomous and semi-autonomous AI operations. UST IntelliResQ uses AI agents developed on Amazon Bedrock AgentCore for incident management and remediation tasks, helping operators significantly reduce mean time to resolution during major outage events while lowering operational costs and improving overall customer satisfaction.
Built using the CCoE's AI-driven development methodology, UST IntelliResQ demonstrates how telecom domain expertise, cloud governance, security standards, compliance requirements, and operational best practices can be codified and scaled through agentic AI. The solution incorporates six AI agents, seven AWS services, and three industry compliance frameworks to create a repeatable approach for delivering intelligent, AI-oriented telecom operations at scale.
Quotes from UST and AWS Leaders
"Telecommunications providers are looking for more than simply the latest AI technology, they need practical solutions that can help modernize operations, boost efficiency, and improve customer experiences. This AI Cloud Center of Excellence on AWS for CSPs represents the evolution of our offerings from a traditional services model to intelligent, AI-driven delivery engines. By combining telecom expertise with cloud-scale AI innovation, we are helping operators move from experimentation to outcomes and creating a foundation for more autonomous and resilient operations," said Aravind Nandanan, General Manager, Telecommunications, UST.
"UST's new AI Cloud Center of Excellence on AWS reflects our shared commitment to helping telecommunications providers move from AI experimentation to real operational outcomes. By combining deep telecom expertise with cloud-scale AI capabilities, UST is building a repeatable model for delivering intelligent, autonomous solutions at scale—whether that's network operations, BSS/OSS modernization, or customer experience. This is the kind of practical, outcome-focused collaboration that helps telcos accelerate innovation and build more resilient operations," said Amir Rao, Global Director for Telco Solutions, Amazon Web Services.
Training and Scaling Efforts
UST is currently training its associates across sales, management, and technical teams on AWS AI courses to gear up for the CCoE. One hundred UST associates were trained before DTW, and the number will rise to three hundred by the end of 2026.
About Amazon Web Services: AWS is guided by customer obsession, pace of innovation, commitment to operational excellence, and long-term thinking. By democratizing technology for nearly two decades and making cloud computing and generative AI accessible to organizations of every size and industry, AWS has built one of the fastest-growing enterprise technology businesses in history. Millions of customers trust AWS to accelerate innovation, transform their businesses, and shape the future.
About UST: Since 1999, UST has worked with the world's best companies to make a powerful impact through transformation. Powered by technology, driven by AI, inspired by people, and led by purpose, UST partners with clients from design to operation. With 30,000+ employees in 30+ countries, UST builds for boundless impact, touching billions of lives.
