In a significant victory for consumer rights, the District Consumer Disputes Redressal Commission in Odisha has delivered a strong message to power distribution companies by directing TP Central Odisha Distribution Limited (TPWODL) to pay ₹1 lakh in compensation to a consumer for severe service deficiencies.
The Power Outage Nightmare
The case revolves around a consumer from the Sundarpada area who endured an excruciating 13-day power outage despite repeated complaints to TPWODL. The electricity disruption began when the service cable connecting the consumer's residence developed serious faults, plunging the household into darkness and discomfort.
Consumer's Frustrating Battle
The aggrieved consumer detailed how multiple complaints to TPWODL's call center and officials yielded no results. Despite assurance after assurance, the power distribution company failed to restore electricity for nearly two weeks, causing immense hardship to the entire family.
Commission's Stern Ruling
The consumer commission didn't mince words in its judgment, stating that TPWODL's "deficiency in service" and "unfair trade practice" were clearly established. The panel ordered the company to:
- Pay ₹75,000 as compensation for mental agony and harassment
- Pay ₹25,000 towards litigation costs
- Clear the outstanding electricity bill of ₹6,860 with 9% interest from the due date
- Complete all payments within 45 days of the order
A Warning to Service Providers
This ruling serves as a crucial precedent for utility service providers across India. The commission emphasized that consumers cannot be left helpless when essential services like electricity fail, especially when the service provider shows complete apathy toward resolving genuine complaints.
The case highlights the growing power of consumer forums in holding corporations accountable and ensuring that citizens receive the quality of service they pay for.
