Author Neelesh Mishra Rejects IndiGo's Response Over Daughter's Solo Flight Treatment
Author Neelesh Mishra has strongly criticized IndiGo's response to his complaint about the treatment of his 10-year-old daughter during her solo journey as an unaccompanied minor. Mishra expressed frustration after the budget airline conducted an internal review and issued a detailed statement.
IndiGo's Internal Review Findings
IndiGo completed an internal investigation into the incident. The airline asserted that Mishra's daughter received proper care and assistance throughout her entire journey. Their teams remained courteous, attentive, and supportive at all times according to their official response.
The airline emphasized that under their Unaccompanied Minor protocol, the child remained under continuous supervision during every stage of her travel. IndiGo stated that as departure time approached, Mishra's daughter expressed a desire to visit several food outlets.
Despite limited time available before the flight, IndiGo claimed their team members waited patiently. They escorted her safely and ensured she boarded the flight without issues. The airline maintained that being present, attentive, and supportive represents a core commitment of their staff.
Mishra's Detailed Account of the Incident
Mishra originally shared his concerns on social media platform X. He alleged that an IndiGo cabin crew member made several rude and demeaning remarks to his daughter during her solo travel from Lucknow to Goa.
According to Mishra's account, the attendant referred to his daughter as a "finicky eater." The crew member reportedly told her, "Don't you have eyes? Go, go eat! Go and miss your flight!" These comments deeply concerned the author about his child's treatment while traveling alone.
Mishra's Response to IndiGo's Statement
After receiving IndiGo's detailed response, Mishra posted again on X. He wrote, "I understand your need to defend your employee and your protocols. It is predictable. Your detailed account doesn't address any of the concerns I raised."
The author expressed his reluctance to waste social media time for IndiGo or other users. However, he offered important advice to other parents. Mishra stated, "I would only advise parents sending their children unaccompanied to be mindful of this."
Mishra revealed that he learned about the incident because he had provided his daughter with a basic feature phone for emergencies during her travel. This allowed her to communicate the concerning interactions with airline staff.
Ongoing Concerns About Airline Protocols
This incident highlights broader concerns about how airlines handle unaccompanied minors. Parents entrust airlines with their children's safety during solo journeys. Mishra's experience raises questions about whether current protocols adequately protect young travelers.
The author's public criticism puts pressure on IndiGo to address these concerns more thoroughly. Many parents following this story now wonder about the actual implementation of airline policies for children traveling alone.
Mishra's decision to speak out publicly demonstrates growing consumer willingness to hold service providers accountable. His experience serves as a cautionary tale for other families considering solo travel arrangements for their children.
