The District Consumer Disputes Redressal Commission in Rohtak has ruled in favor of a consumer who discovered human hair in sweets purchased from a local shop. The commission directed the shop to refund the purchase amount and pay compensation for the distress caused.
Details of the Complaint
Anil Kumar, a practicing advocate, filed a complaint stating that he bought paneer jalebi and rasgullas worth Rs 270 on May 3. The payment was made via UPI by an associate. During consumption, human hair was found in the rasgullas. Kumar immediately raised the issue through WhatsApp and sent a legal notice, but the shop did not respond. The opposite party failed to appear before the commission during the proceedings.
Evidence Presented
The complainant submitted documentary and electronic evidence, including bills, UPI transaction records, photographs, WhatsApp messages, and a video recording of the unboxing of the sweets. The commission noted that the video clearly showed hair in multiple rasgullas, establishing deficiency in service and unfair trade practice by the seller.
Commission's Observation
The bench, comprising President Nagender Singh Kadian and members Dr. Tripti Pannu and Dr. Vijender Singh, held that consumers are entitled to expect hygienic and safe food products. Any negligence in preparation and packaging amounts to a violation of consumer rights.
Order and Penalties
The commission directed the opposite party to refund Rs 270 with 9 percent annual interest from the date of filing the complaint. Additionally, the shop must pay Rs 10,000 as compensation for mental agony and harassment, and Rs 5,000 towards litigation expenses. Failure to comply within 30 days will attract an additional penalty of Rs 100 per week until compliance.
This order underscores the importance of food safety and consumer rights in India. The commission's decision serves as a deterrent against negligence in the food industry, emphasizing that consumers must receive hygienic products. The case also highlights the effectiveness of digital evidence in consumer disputes.
