India's largest airline, IndiGo, has issued a formal apology to passengers after a significant operational disruption led to the cancellation of numerous flights over two consecutive days. The airline confirmed it is implementing schedule adjustments for the next 48 hours to restore normalcy.
What Caused the Major Disruption?
In a detailed statement released on Wednesday, December 3, 2025, an IndiGo spokesperson attributed the widespread cancellations to a confluence of unforeseen challenges. The airline explicitly cited minor technology glitches, winter schedule changes, adverse weather, increased air traffic congestion, and the implementation of updated Flight Duty Time Limitations (FDTL) rules for crew rostering. The spokesperson explained that these factors created a negative compounding effect that severely impacted network operations.
Scale of the Cancellations and Immediate Response
The statement came on a day when 70 IndiGo flights were cancelled across its network, with significant disruptions reported from major hubs like Bengaluru's Kempegowda International Airport and Mumbai's Chhatrapati Shivaji Maharaj International Airport. To contain the fallout, the airline has initiated what it calls "calibrated adjustments" to its flight schedules.
"These measures will remain in place for the next 48 hours and will allow us to normalize our operations and progressively recover our punctuality across the network," the spokesperson stated. The airline assured that its teams are working around the clock to stabilize the situation.
Options for Affected Passengers
IndiGo has outlined the recourse available to travellers impacted by the cancellations. The airline is proactively offering affected customers alternate travel arrangements to reach their destinations or refunds, as applicable. It has also urged all passengers to check the latest status of their flights on the official IndiGo website before heading to the airport.
"We deeply regret the inconvenience caused and remain fully committed to minimizing disruption and supporting our customers through this period," the spokesperson added, reiterating the carrier's apology for the inconvenience faced by flyers.
