Bokaro Electricity Department Calls for Mobile Number Linking to Enhance Services
The district electricity department in Bokaro has issued a crucial advisory to all consumers, urging them to link their mobile numbers with their respective electricity accounts. This initiative is designed to streamline communication channels and significantly reduce billing-related issues, ensuring a more efficient and transparent service delivery.
Registration Process and Required Documents
To complete the registration, consumers must visit the office of the assistant engineer (sub-division) and submit a self-attested copy of their Aadhaar card along with their mobile number details. In cases where the mobile number belongs to another individual, a self-attested document along with that person's explicit consent will be mandatory. This step aims to verify identity and prevent fraudulent activities, thereby safeguarding consumer interests.
Reporting Issues and Payment Options
The department has also emphasized the importance of promptly reporting various discrepancies. Consumers are encouraged to notify officials about issues such as non-receipt of bills, billing errors, meter number mismatches, faulty meters, or any other related problems. Additionally, for those facing financial constraints, the department offers instalment-based payment options. Consumers can apply for this facility by submitting a formal written request, providing relief from the burden of lump-sum payments.
All complaints and applications must be submitted in writing at the office of the Executive Engineer (division), ensuring proper documentation and follow-up. This structured approach is expected to enhance accountability and resolution efficiency.
Official Appeal for Timely Compliance
Deputy Commissioner of Bokaro, Ajay Nath Jha, has made a personal appeal to consumers, urging them to complete the mobile number linking process on time. He highlighted that this measure is vital for ensuring efficient and transparent electricity services across the district. By fostering better communication, the initiative aims to minimize disputes and improve overall consumer satisfaction.
This proactive step by the electricity department underscores a commitment to modernizing utility services and addressing common consumer grievances effectively.
