Delhi Chief Minister Rekha Gupta Unveils CM Jan Sunwai Portal to Enhance Public Access
In a significant move towards digital governance, Chief Minister Rekha Gupta has officially launched the CM Jan Sunwai Portal, a unified platform designed to streamline complaint registration across all departments of the Delhi government. This initiative aims to eliminate bureaucratic hurdles and foster a closer connection between the administration and residents, leveraging technology to improve service delivery and accountability.
Key Features of the CM Jan Sunwai Portal
The portal allows citizens to lodge grievances related to any Delhi government department through a single, user-friendly application. This system is expected to reduce the need for multiple visits to government offices, offering a more efficient and transparent process for addressing public concerns. By centralizing complaint management, the government seeks to enhance responsiveness and ensure timely resolutions.
Expansion of Affordable Government Services
Alongside the portal launch, the Delhi government has expanded access to 75 essential services, now available for a nominal fee of ₹30 at over 7,000 centers across the city. This initiative is part of a broader effort to make government interactions more affordable and accessible, reducing financial and logistical burdens for citizens seeking various administrative services.
Introduction of e-District and EWS Admission Portal
Furthering the commitment to transparent governance, Chief Minister Rekha Gupta also introduced the e-District portal and a secure EWS (Economically Weaker Sections) Admission Portal. These platforms are designed to digitize district-level services and streamline admissions for underprivileged students, respectively, promoting equity and efficiency in public service delivery.
Impact on Governance and Citizen Engagement
This technological push represents a major step towards achieving transparent and accountable governance in Delhi. By integrating digital tools, the government aims to:
- Minimize corruption and delays in service provision.
- Empower citizens with easy access to information and complaint mechanisms.
- Foster a culture of openness and trust between the administration and the public.
The initiatives underscore a vision where technology bridges gaps, making government processes more inclusive and responsive to the needs of all residents.
