In a significant move to enhance public service delivery, the Delhi Traffic Police has issued strict directives to its officials regarding complaints received through the social media platform X (formerly Twitter). The department has mandated prompt and immediate action on all traffic-related grievances posted by citizens on the platform.
Special Teams for Digital Complaints
The traffic police has established dedicated teams specifically tasked with monitoring and responding to complaints received through X. These teams will work round-the-clock to ensure that public grievances don't go unnoticed and receive timely resolution.
Zero Tolerance for Delayed Response
Senior officials have made it clear that any negligence or delay in addressing these digital complaints will not be tolerated. The department has implemented a robust monitoring system to track response times and ensure accountability at every level.
Types of Complaints Receiving Priority
- Illegal parking and obstruction
- Traffic rule violations
- Signal jumping incidents
- Wrong-side driving
- Unauthorized vehicle modifications
- Road safety hazards
Enhanced Public Engagement
This initiative represents a major step forward in the Delhi Traffic Police's digital transformation journey. By leveraging social media platforms, the department aims to create a more responsive and citizen-friendly system where public complaints receive immediate attention and concrete action.
The move is expected to significantly improve traffic management in the national capital while fostering greater trust between citizens and law enforcement agencies. Residents can now report traffic violations directly through X with the assurance that their complaints will be acted upon swiftly.
