Haryana's integrated emergency helpline 112 has achieved significant milestones in its four-year journey, marking a new chapter for the state's emergency response services. Director General of Police Ajay Singhal made this announcement on Monday from Chandigarh.
Remarkable Growth in Reach and Reliability
Launched on July 12, 2021, the helpline has shown impressive growth. Citizens across Haryana now instinctively dial 112 for immediate assistance during emergencies. Official data reveals the helpline received over 27.5 million calls by December 31, 2025.
Handling more than 2.75 crore calls during this period has helped build strong public trust. People rely on the service because it delivers consistent support when they need it most.
Improved Coordination Cuts Response Time
The helpline's performance metrics show clear improvement. The average response time has dropped dramatically from 16 minutes and 14 seconds to just 9 minutes and 33 seconds. This reduction reflects better coordination among police, health, and fire services.
Faster response means help arrives when emergencies unfold. Every minute saved can make a crucial difference in saving lives and preventing further damage.
Vision for 2026: AI and Advanced Features
DGP Ajay Singhal shared ambitious plans for upgrading Haryana 112 in 2026. The helpline will transform into a fully auto-dispatch, AI-enabled system with real-time monitoring capabilities.
Several key enhancements will drive this transformation:
- Integration of private ambulances to expand emergency medical services
- Deployment of advanced routing solutions to ensure faster access to remote rural areas
- Implementation of artificial intelligence to optimize dispatch and coordination
The primary target remains reducing response time even further. The goal is to ensure help reaches citizens within the critical 'golden minutes' during every emergency situation.
These upgrades will make Haryana's emergency response system more efficient and responsive. The state continues to prioritize public safety through technological innovation and service improvement.
