The Municipal Corporation of Gurgaon (MCM) has constituted ward-wise quick response teams (QRTs) to ensure time-bound redressal of public grievances within 24 hours. These teams will address civic complaints, including water supply problems, sewerage complaints, sanitation, and solid waste management.
Composition and Responsibilities of QRTs
Each QRT will comprise a sub-divisional officer (SDO) as chairperson, along with junior engineers and supervisors as members. The teams will conduct regular field inspections in their respective wards and monitor the status of work and complaints. SDOs will be responsible for monitoring, supervising, and ensuring timely disposal of all complaints. Immediate action has been mandated on all complaints received from any source.
Daily Reporting and Monitoring
Joint Commissioner Puneet Kumar has directed that a daily action taken report (ATR) be submitted. The order warns of strict disciplinary action for any delay, negligence, non-compliance, failure to redress complaints within 24 hours, or non-submission of daily reports. Such lapses could lead to disciplinary proceedings against the SDO in-charge.
“The concerned SDO shall carry out daily field visits in his/her respective ward and ensure continuous monitoring of all works and complaints. The SDO shall submit a daily visit report as well as monitoring report to the undersigned on a daily basis without fail,” read the order.
Context and Significance
This initiative comes amid growing public frustration over delayed responses to civic issues in Gurgaon. The formation of QRTs aims to streamline the grievance redressal mechanism and enhance accountability at the ward level. The strict directive underscores the administration's commitment to improving service delivery and ensuring that residents' concerns are addressed promptly.
