Chandigarh Police Mandates Exclusive Use of Public Grievances Portal for All Complaints
In a significant move to streamline public grievance redressal, the Chandigarh Police has issued strict directives requiring all complaints to be processed exclusively through the official Public Grievances Division (PGD) portal. This mandate came during a high-level review meeting chaired by Special Director General of Police (Traffic and Road Safety-cum-Public Grievances) A S Rai, who assessed the current status and disposal mechanisms for public complaints.
Directives for Nodal Officers and Complaint Processing
According to an official spokesperson, Special DGP A S Rai emphasized that all nodal officers must ensure that every public complaint is uploaded and handled solely via the PGD portal. This centralized approach aims to enhance transparency and accountability in the grievance redressal system. The spokesperson stated, "The special DGP emphasized that nodal officers must personally monitor complaint disposal and improve the quality of inquiry reports by addressing all allegations in a fair and reasoned manner."
To bolster the standard of investigations, officers received specific instructions to enhance inquiry report quality by thoroughly and impartially addressing all allegations. Additionally, a strict timeline has been imposed, with all complaints required to be disposed of within stipulated time frames. The directive includes fixing strict accountability for any unnecessary delays, ensuring that lapses are not tolerated.
Enhancing Public Interaction and Grievance Resolution
In a bid to make policing more people-centric, Special DGP A S Rai announced that dedicated complaint-handling desks will be established at the police station level. These desks are designed to facilitate the timely uploading and redressal of grievances, making the process more accessible to the public.
Officers were specifically directed to interact with the public in a courteous and respectful manner, underscoring the importance of maintaining positive community relations. The Special DGP also urged officers to listen to grievances patiently and make sincere efforts toward prompt and effective resolutions, reflecting a commitment to responsive and empathetic policing.
Key Takeaways from the Review Meeting
- All public complaints must be uploaded and processed exclusively through the PGD portal.
- Nodal officers are required to personally monitor complaint disposal and improve inquiry report quality.
- Complaints must be disposed of within stipulated time frames, with accountability for delays.
- Dedicated complaint-handling desks will be set up at police stations to aid in grievance redressal.
- Officers must deal with the public courteously and resolve grievances promptly and effectively.
This comprehensive initiative by the Chandigarh Police aims to modernize and efficiency the grievance redressal process, ensuring that public concerns are addressed swiftly and fairly while fostering a more transparent and accountable policing environment.
