Ludhiana Consumer Commission Penalizes Shoe Company with Rs 10,000 Fine
The District Consumer Disputes Redressal Commission in Ludhiana has taken decisive action against a shoe company, imposing a fine of Rs 10,000 for deficiency in service and unfair trade practices. This order stems from a complaint filed by Simranjeet Singh Gill, an advocate residing in Rishi Nagar, who reported that two consecutive pairs of shoes purchased from the company were defective.
Details of the Consumer Complaint
Simranjeet Singh Gill initially bought a pair of shoes for Rs 2,999, which deteriorated shortly after purchase while still under warranty. When he approached the local seller, he was advised to upgrade to a superior quality pair costing Rs 4,999. The seller deducted the price of the original pair, and Gill paid the remaining balance of Rs 2,000 on October 24, 2024.
However, the second pair also proved faulty, with small holes forming in the inner soles. This defect caused significant ankle discomfort for Gill, leading to professional repercussions. As an advocate, he required medical treatment and was unable to attend or stand during court proceedings due to the pain.
Escalation of the Dispute
In September 2024, Gill sought a refund or replacement from the store, but the opposite parties delayed the matter, citing the need for head office approval. By March 2025, when he followed up again, the seller and an employee named Himanshu allegedly refused the request and used abusive language toward him in front of other customers.
Despite sending a legal notice on June 6, 2025, the grievance remained unaddressed. Gill then approached the Commission, seeking a brand-new replacement or a Rs 5,000 refund, along with Rs 5 lakh for mental harassment and Rs 51,000 in litigation expenses.
Commission's Ruling and Order
Notices were served to the opposite parties, but they failed to appear in court, leading to proceedings against them ex-parte. After reviewing the evidence, the Commission found that the company's conduct amounted to unfair trade practices and deficient service.
The Commission stated, "Considering all these aspects, it would be just and appropriate if the opposite parties are directed to pay composite compensation of Rs 10,000 to the complainant for adopting such unfair trade practice."
This case highlights the importance of consumer rights and serves as a reminder for companies to uphold fair trade standards. The Commission's decision reinforces the legal protections available to consumers against defective products and poor service.
