For motorists in the United Arab Emirates, heavy rains and storms have often led to a frustrating aftermath of soggy interiors, stalled engines, and water-logged electronics. Historically, securing the necessary police documentation for such weather-related damage involved the cumbersome process of towing the vehicle to a station and waiting for a physical inspection. That era is now over.
Digital Leap for Motorists: The Automated Certificate
Dubai Police have officially launched a fully automated digital service designed specifically for issuing certificates for vehicle damage caused by natural weather conditions. This new online system allows drivers to obtain a crucial ‘To Whom It May Concern’ certificate without ever having to visit a police station in person.
This document is frequently mandatory when filing insurance claims for damage inflicted during episodes of heavy rain, flooding, or other severe weather events. Previously, even after an online application, drivers were required to present their vehicle at a police station for an official inspection before the certificate was issued. The updated, streamlined process eliminates this step entirely.
How the New Online Process Works
The procedure has been simplified for user convenience and speed. Vehicle owners can now follow these steps:
- Visit the official Dubai Police website and navigate to the services section.
- Select the ‘To Whom It May Concern’ certificate service listed under natural disasters.
- Upload clear photographs of the damaged vehicle along with the required application details.
- Pay the service fee of AED 95 online through the portal.
- Receive the official certificate electronically within one to two business days.
Brigadier Mansour Al Qargaoui, Director of the General Department for Administrative Affairs at Dubai Police, stated that this automated process underscores the authority's dedication to providing smarter and faster public services. This initiative is a direct response to the increasing frequency of extreme weather events across the UAE.
Addressing a Growing Need Amidst Extreme Weather
The UAE has recently witnessed significant weather disturbances, including intense rainfall, strong winds, thunderstorms, and even hail. These conditions have disrupted roads and damaged vehicles across several emirates. In this context, many drivers have reported a range of rain-related issues from water leakage and engine failure to electrical system malfunctions.
Authorities like Dubai Police have consistently issued safety advisories, urging motorists to remain alert, reduce speed, and avoid areas prone to flooding during such adverse conditions. The introduction of the automated certificate service is a timely solution, helping affected motorists secure proper documentation for insurance processes without the traditional delays and physical hassle.
Ongoing Safety Alerts and Support
Alongside this new digital service, Dubai Police continue to actively issue weather safety reminders as unstable patterns persist in the region. Motorists are advised to exercise extreme caution, avoid non-essential travel during storms, and adhere to instructions from emergency services to ensure personal safety on slippery roads.
Residents are also cautioned against visiting beaches or valleys during weather disturbances. For those needing assistance with the new online certificate application, Dubai Police provide support via their hotline at 901. This digital transformation significantly reduces processing time, removes the need for physical station visits, and enables motorists to efficiently proceed with insurance claims after the impact of extreme weather.
