Coimbatore: The district police have extended their integrated WhatsApp chatbot service, 'Kovai Digi Cop', to cover all police stations in Coimbatore city as well. A senior police officer stated that the service has now been integrated with the city police. Initially available only within district limits, it was inaccessible to those facing issues within city limits. With the support of the city police, the 24x7 service now extends to city limits, enabling people across Coimbatore, including both city and district areas, to utilize the facilities.
Service Launch and Access
The service was formally launched on March 11. Citizens can access it by sending a 'Hi' message to 98400 91100. The automated chatbot offers real-time assistance for a wide range of police-related services.
Key Features
- Emergency Contacts: Quick access to emergency numbers and dedicated modules for women's safety.
- Real-Time Location: Shares the real-time location and contact details of nearby police stations, including names and phone numbers of night patrol officers on duty.
- Complaint Filing: Guidance on filing online complaints and procedures for reporting cybercrimes.
- Anonymous Reporting: A secure option for sharing information about narcotics, traffic congestion, or other urgent matters without revealing identity.
- Traffic and Legal Aid: Information on traffic violations, fine payments, and access to free legal assistance.
Security and Monitoring
Officials confirmed that the chatbot is integrated with official police databases and is continuously monitored by technical experts. Measures have been implemented to ensure data security and protect user privacy.
