Thiruvananthapuram: Despite the widespread adoption of digital payments by the Kerala State Road Transport Corporation (KSRTC), private buses in the city have yet to implement similar systems for fare collection. This issue is expected to be a challenge for the new state government, which may need to convince private bus operators to embrace technology.
Current Payment Systems
The KSRTC has successfully introduced mobile payments and smart card payments on its city buses. Conductors use ticketing machines that accept UPI payments, making transactions seamless for passengers. Many commuters have also purchased smart cards for added convenience. However, private bus operators continue to rely solely on cash, creating difficulties for passengers.
Passenger Struggles
Commuters face significant hassle due to the lack of digital payment options. Bus fares are often not rounded-off figures, requiring passengers and conductors to carry small change. This results in delays and frustration. P Srikumar, a regular commuter, noted that KSRTC conductors now consider UPI payments as the norm, highlighting the contrast with private buses.
Reluctance from Private Operators
Private bus operators, who frequently complain about falling revenue, are reluctant to invest in new ticketing machines or provide a GPay number for passengers. They argue that the cost of upgrading equipment is a burden. However, with the state government planning to introduce free travel for women on buses, private operators will need to innovate to remain competitive and attract passengers.
Crew and Commuter Perspectives
A bus crew member explained, "We cannot accept UPI payments unless the owners tell us. They have not given us a number or a QR code." This lack of direction from owners leaves crew members unable to offer digital payment options. Commuters express frustration, noting that private buses lament revenue loss due to the free ticket initiative on KSRTC buses but are hesitant to embrace technology that could improve their service.
Government's Role
The previous government avoided addressing this issue, citing a desire not to interfere with bus owners' choices. However, the new government may need to take a more proactive approach to resolve the payment disparity and improve passenger experience.
