TCS and ServiceNow Forge Strategic Partnership to Drive Enterprise AI Transformation
In a significant move to accelerate artificial intelligence adoption in the corporate world, Tata Consultancy Services (TCS) has entered into a multi-year strategic partnership with ServiceNow. This collaboration aims to help enterprises rapidly implement AI solutions across their business functions and operations.
Addressing the Growing Demand for AI Expertise
Enterprises worldwide are increasingly seeking expert partners who can fundamentally reimagine how artificial intelligence transforms work processes. This demand is particularly strong in back-office functions including human resources, finance operations, supply chain management, procurement systems, and employee services.
The partnership will focus on developing advanced solutions on the ServiceNow platform that leverage trusted AI technologies alongside a unified governance model. These innovations are designed to make enterprise workflows more efficient, proactive, and insight-driven than ever before.
Comprehensive AI-Led Solutions Portfolio
TCS will offer these transformative solutions through its AI-led, autonomous global business solutions portfolio. The new offerings promise to:
- Break down traditional silos between corporate functions and business units
- Transform work flows using advanced agentic AI capabilities
- Enable clients to gain holistic, insights-driven views of their entire organizations
Practical Applications and Business Impact
The partnership will deliver tangible benefits across multiple business areas. For instance, human resources operations could evolve from fragmented services to a unified, experience-led hire-to-retire lifecycle. This transformation would significantly increase employee productivity, engagement, and retention rates.
Similarly, customer order processing could transition from slow, multi-step cycles to high-velocity revenue engines that improve cash flow management and revenue predictability. This efficiency gain would unlock valuable capital for business growth initiatives.
Strong Foundation and Credibility
TCS currently stands as the largest user of ServiceNow's IT Asset Management solution, having deployed this offering across thousands of devices used by TCS's global workforce within just three months. This existing relationship provides a strong foundation that validates the partnership and affirms the credibility of solutions both organizations plan to deliver to clients.
Joint Investment and Innovation Commitment
The two technology leaders will jointly invest in several strategic initiatives including:
- Co-innovation laboratories for developing cutting-edge solutions
- Solution showcases demonstrating practical applications
- Integrated go-to-market programs designed specifically for client needs
Executive Perspectives on the Partnership
Amit Zavery, President, Chief Operating Officer and Chief Product Officer at ServiceNow, commented: "As global enterprises rethink operating models for growth and efficiency, they are looking for partners that can deliver innovation, execution, and governance at scale. Together with TCS, we are helping enterprises move beyond isolated AI experiments by building agentic AI natively into workflows, modernising legacy environments, and driving measurable business outcomes."
Aarthi Subramanian, Executive Director, President and Chief Operating Officer at TCS, added: "Today, enterprises are ready to move beyond AI pilots to scaled, business-wide transformation. Our partnership with ServiceNow brings together trusted AI, modern workflows, and deep industry knowledge that will help customers reimagine workflows for the AI era using TCS's five-stage AI Autonomy Framework. This collaboration will help clients embed intelligence across their IT, business operations, and customer functions, driving speed, efficiency, and sustained competitive advantage."
This strategic alliance represents a significant step forward in enterprise AI adoption, combining TCS's extensive industry expertise with ServiceNow's powerful platform capabilities to create transformative solutions for businesses worldwide.
