A young woman's ordinary Rapido ride turned into a frightening ordeal, leading to a viral social media video where she alleged the driver made her uncomfortable and later contacted her repeatedly after obtaining her phone number.
Uncomfortable Ride from the Start
The woman recounted booking a Rapido ride at night. She claimed the driver acted strangely, creating a tense atmosphere. He repeatedly played love songs and tracks with suggestive lyrics, specifically mentioning songs by Emraan Hashmi. The driver also asked intrusive personal questions, making her feel increasingly uneasy. To cope, she pretended to be on a phone call and remained silent until the ride ended safely.
Late-Night Calls Cause Fear
The situation escalated after the ride. The woman began receiving phone calls late at night, around 1 AM. Initially unsure of the caller's identity, she later suspected it was the same Rapido driver. The repeated calls left her frightened and concerned for her safety.
Disturbing Conversation
When she eventually answered one call, the driver allegedly made inappropriate comments, including remarks about her body. This left her feeling deeply disturbed and unsafe. Shocked, she struggled to handle the situation.
Complaint Filed with Rapido
The woman emailed Rapido, filing a formal complaint against the driver. A screenshot in her video shows the email accusing the driver of harassment and inappropriate behavior.
Traumatizing Experience
In the video, the woman described the incident as traumatic, affecting her health and causing ongoing fear and stress. Her story has garnered widespread support on social media, sparking concerns about passenger safety on ride-hailing platforms.
Rapido's Response
After the video went viral, Rapido responded, expressing concern. The company stated: 'Hi Shaivya, we're truly sorry you had to go through such a distressing experience. No one should ever feel unsafe during or after a ride. Please know that we take such concerns very seriously, and behavior of this nature is completely unacceptable on our platform. We'd also like to clarify that customer mobile numbers are masked on Rapido, and we'd like to investigate this further. Your safety remains our top priority, and we are committed to taking appropriate action against the captain involved. Kindly share your registered mobile number and ride details via DM so we can look into this urgently and assist you further.'
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