NEW DELHI: Home Minister Amit Shah on Wednesday directed agencies involved in detecting and preventing cyber crimes and frauds to further strengthen the national cyber crime helpline '1930', both in terms of technology and infrastructure.
Chairing a review meeting here to discuss issues related to the helpline, Shah said the '1930' reporting and redressal mechanism should be comprehensively modernised and enhanced by integrating advanced technology, including artificial intelligence (AI). To facilitate ease of reporting, he directed officials to also use multilingual support.
The home minister reviewed various citizen-centric mechanisms established to provide prompt relief to citizens from cyber crimes, particularly cyber financial frauds. He directed the agencies to work closely with the states to ensure each call received on the '1930' helpline reaches its logical conclusion. He also asked that grievances arising from the freezing of bank accounts targeted in cyber fraud be addressed on priority.
Assessing the performance and effectiveness of the Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS), Shah directed that its money restoration module (MRM) and grievance redressal module (GRM) be reviewed regularly. So far, nearly one lakh citizens have benefited from the MRM and GRM mechanisms.
Recalling the Narendra Modi government's commitment to building a security-driven, technology-driven, and citizen-centric cyber crime prevention and response framework, a home ministry spokesperson shared that Shah, at the meeting on Wednesday, also emphasised the need for robust measures to rein in mule bank accounts used in cyber crimes.
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About the Author: Bharti Jain is senior editor with The Times of India, New Delhi. She has been writing on security matters since 1996. Having covered the Union home ministry, security agencies, Election Commission and the ‘prime’ political beat, the Congress, for The Economic Times all these years, she moved to TOI in August 2012. Her repertoire of news stories delves into the whole gamut of issues related to terrorism and internal strife, besides probing strategic affairs in India’s neighbourhood.
