In a significant move to enhance passenger convenience, the KSR Bengaluru Railway Station has rolled out an innovative solution that's set to transform how commuters purchase tickets. The station has introduced portable handheld machines that allow passengers to buy unreserved tickets instantly from anywhere on the platform.
End of Queue Woes for Daily Commuters
The newly implemented Mobile Unreserved Ticketing System (MUTS) devices are being operated by railway staff who can now move around the station premises, bringing ticket booking services directly to passengers. This groundbreaking initiative eliminates the need for travelers to stand in long queues at ticket counters, particularly benefiting daily commuters and last-minute travelers.
How the New System Works
These handheld devices function similarly to regular ticket counters but with added mobility. Railway personnel equipped with these machines can issue tickets on the spot, accepting both cash and digital payments. The system is particularly useful during peak hours when ticket counters typically experience heavy rush.
Key Benefits for Passengers:
- Instant ticket issuance from anywhere on the platform
- Multiple payment options including UPI and cash
- Reduced waiting time and queue management
- Accessibility
- 24/7 availability during station operational hours
South Western Railway's Digital Push
This initiative is part of South Western Railway's broader digital transformation strategy aimed at improving passenger experience. The implementation of MUTS devices at Bengaluru's central station represents a major step toward modernizing ticketing systems across the railway network.
Railway officials have confirmed that the response from passengers has been overwhelmingly positive, with many appreciating the convenience and time-saving aspect of the new system. The success of this pilot project at KSR Bengaluru Station could pave the way for similar implementations at other major stations across the South Western Railway zone.
This technological upgrade demonstrates Indian Railways' continued commitment to leveraging digital solutions for enhancing passenger comfort and streamlining operations. As Bengaluru continues to grow as a technological hub, such innovations in public transportation infrastructure are expected to set new standards for urban mobility across the country.
