Delhi International Airport Limited (DIAL) has unveiled a revolutionary self-baggage drop facility at Terminal 2, marking a significant leap forward in enhancing passenger convenience and streamlining the airport experience.
How Does the Self-Baggage Drop Work?
The new system is designed to be incredibly user-friendly and efficient. Passengers can now complete their baggage check-in process in just a few simple steps without waiting in long, traditional counters.
Step-by-Step Process:
- Web Check-in First: Travelers must complete their web check-in through their airline's website or app before arriving at the airport.
- Proceed to Kiosk: Head to the self-baggage drop kiosk located in the T2 departure area.
- Scan Documents: Scan your boarding pass (digital or print) at the kiosk. The system will automatically retrieve your flight and baggage details.
- Place Luggage: Place your bag on the designated baggage drop belt attached to the kiosk.
- Automatic Processing: The machine will automatically print and attach the baggage tag to your luggage.
- Baggage Screening: Your luggage will then move through the standard security screening process before being routed to your aircraft.
Benefits for Travelers
This innovative system offers multiple advantages that transform the pre-flight experience:
- Reduced Waiting Time: The entire process takes less than 60 seconds per bag, significantly cutting down queue times.
- Contactless Experience: Minimizes physical contact with airport staff, offering a more hygienic travel experience.
- 24/7 Availability: The self-service kiosks are available round the clock, providing flexibility to passengers.
- Easy to Use: The intuitive interface makes the process simple for all passengers, regardless of tech-savviness.
A Step Towards Modern Air Travel
The introduction of self-baggage drop facilities at Delhi Airport's T2 aligns with global trends in airport automation. This technology is already popular at major international airports worldwide and represents India's commitment to adopting cutting-edge travel solutions.
This initiative is part of Delhi Airport's broader digital transformation strategy aimed at enhancing operational efficiency and improving the overall passenger journey from curb to gate.
The facility is currently operational and available to passengers flying from Terminal 2, with expectations that similar technology will be expanded to other terminals based on passenger response and adoption rates.
