Late-Night Chaos Erupts at Kempegowda Airport as Uber Services Fail Passengers
Passengers at Kempegowda International Airport in Bengaluru reported significant disruption and chaos during late-night hours, with Uber's ride-hailing services experiencing critical failures. The incident, which unfolded on February 12, 2026, left travelers stranded and frustrated, exposing gaps in the availability and reliability of app-based transportation at one of India's busiest airports.
International Passenger Stranded for Over an Hour
One international passenger, whose identity remains undisclosed, booked an Uber Sedan at approximately 11 pm, expecting a prompt pickup. However, the cab never arrived, forcing the traveler to wait for more than an hour in vain. Upon inquiring with Uber staff at the airport facility, the passenger was informed that both Uber Sedan and UberGo services were unavailable at that time.
Staff directed the stranded passenger to book Premium or Comfort rides instead, which are typically more expensive options. This advice came as little consolation, as the passenger had already invested considerable time and faced uncertainty about securing any ride home. The situation highlights a broader issue of inadequate service coordination during peak travel times, particularly for international arrivals who may be unfamiliar with local alternatives.
Systemic Issues in Ride-Hailing Availability
The chaos at Kempegowda airport underscores recurring problems in the ride-hailing ecosystem, especially during late-night slots when demand often outstrips supply. Passengers reported confusion and long waits, with many struggling to find reliable transportation options. Uber's inability to provide basic Sedan and UberGo services at a critical hub like an international airport raises questions about operational preparedness and contingency planning.
Such incidents not only inconvenience travelers but also tarnish the reputation of tech-driven services that promise seamless mobility. The reliance on app-based platforms for airport transfers has grown exponentially, making such failures particularly disruptive for both domestic and international passengers.
Broader Implications for Bengaluru's Transport Infrastructure
Bengaluru, as a major tech and business hub, frequently grapples with transportation challenges, including traffic congestion and limited public transit options. The late-night chaos at Kempegowda airport adds to these woes, emphasizing the need for more robust and reliable ride-hailing services. Authorities and service providers must collaborate to ensure that airports, as key entry points, offer dependable transportation around the clock.
Passengers are advised to consider alternative options, such as pre-booking cabs or using airport-approved taxi services, to avoid similar predicaments. As ride-hailing companies like Uber expand their footprint, maintaining service quality during off-peak hours remains a critical area for improvement.
