Bengaluru's constant state of repair is costing its citizens hours, livelihoods, and faith. Read our analysis on the governance failure and the urgent need for a shift from announcements to tangible outcomes.
TRAI's new directive requires all insurance companies to call customers only from 1600-series numbers. Learn how this rule combats fraud and protects policyholders.
Rajkot fans sold wheat sacks for tickets, only to see the 4th IND vs SA T20I abandoned without a ball bowled. Read their heartbreaking stories and the BCCI's refund policy details.
Deoghar police arrested 12 individuals for a cyber fraud racket where they impersonated customer care officials. Raids recovered phones, SIMs, and cash. Read the full details.
MoEngage raises $180M more in Series F, total hits $280M. Funds to boost AI suite Merlin, expand in North America, Europe, and eye acquisitions. Read more.
BSNL's new in-house app 'Sanchar Mitra' replaces the old system, ending SIM registration disruptions. A key step for faster, indigenous customer service.
Massive flight disruptions at Vadodara airport left passengers stranded. Six IndiGo flights cancelled, two delayed over 4 hours. Read about the passenger ordeal and airline response.
Kapture CX's inaugural CXclusive Series event in Bengaluru brought together over 70 leaders to explore Agentic AI's role in transforming customer experience. Discover key insights from industry experts.
Actor Sonu Sood urges passengers to stay calm and stop targeting airline staff after massive IndiGo delays. DGCA forms committee to probe disruptions. Read more.
IndiGo's sudden flight cancellations on Friday led to massive delays, crowded terminals, and frustrated passengers facing hours of uncertainty. Read about the communication breakdown and passenger ordeal.
Actor Sonu Sood urges passengers to stop targeting airline staff after massive IndiGo delays. DGCA forms committee to investigate the operational crisis. Read more.
IndiGo cancelled all its flights from Vadodara airport on Friday, disrupting hundreds. Air India operated extra flights to Delhi. Passengers faced chaos and extra costs.
A Hubballi-Bhubaneswar couple's wedding reception went virtual after an IndiGo flight cancellation stranded them. Read how last-minute airline disruptions ruined their big day.
RBI Governor announces a special two-month campaign to resolve all complaints pending over 30 days with the Ombudsman. Get details on the surge in grievances and the central bank's push for better customer service.
Families with toddlers and elderly passengers face chaos at Delhi airport as IndiGo cancels flights for second consecutive day. Passengers stranded, forced to pay high rebooking costs.
IndiGo's operational disruption led to 14 cancellations and over 25 major delays at Goa's airports, stranding passengers including Mumbai City FC. Read about the travel chaos.
Samsung announces its CES 2026 'First Look' event to reveal AI-driven strategies and the Galaxy Z TriFold smartphone. Learn how to watch live and key specs.
RBI's new digital banking framework, effective Jan 1, 2026, tightens bank approvals, mandates explicit customer consent, and bans service bundling. Learn how it protects users.
IndiGo cancels over 100 flights nationwide, with 62 from Bengaluru's KIA, due to fog and operational constraints. Passengers face major disruptions and express anger. Details inside.
Tata Communications acquires a controlling stake in AI-native SaaS platform Commotion to boost its Customer Interaction Suite with advanced AI capabilities. Read more about the strategic move.
Over 100 passengers on an IndiGo flight from Pune to Bengaluru faced a 6+ hour delay with poor communication, causing missed connections and frustration. Read the full story.
Visakhapatnam residents lose over ₹32 lakh to fake customer care numbers on search engines. Police warn against QR code payments and share safety tips. Stay protected from cyber fraud!
South Korea's e-commerce giant Coupang suffers a massive data breach impacting 33.7 million customer accounts. Learn what data was stolen and how to protect yourself.
Goa Institute of Management research reveals the ideal level of AI humanisation for customer comfort. Learn how design impacts trust and engagement in services.
Meesho reveals Gen AI handles 61% consumer queries as it prepares for December 3 IPO with Rs 4,250 crore fresh issue. Discover the e-commerce platform's digital transformation.
Apple confirms opening its fifth retail store in India at Noida next month. Experience new devices firsthand and get expert support from Apple teams.
Two IndiGo flights from Pune faced major delays after pilots cited duty time limits. Passengers express frustration over poor communication while airline blames operational issues.
Nalin Haley reveals young Americans' economic struggles fuel political shifts. Read how generational divide impacts Republican future and US immigration debate.
Indian enterprises are rapidly adopting voice AI for customer service, with cloud telephony companies like Exotel and Ozonetel enabling natural conversations in multiple languages while cutting costs.
Amazon's Ring division mandates hundreds of customer service workers to relocate to central hubs in US and UK as company shifts to AI-powered support system. Read the full story.