The Delhi Government on Monday expanded the scope of the Delhi (Right of Citizen to Time Bound Delivery of Services) Act, 2011, by bringing 23 additional public services under its purview. This move makes it mandatory for departments to issue approvals, licences, registrations and no-objection certificates (NOCs) within fixed timelines, aiming to cut red tape and improve service delivery.
Key Services Added
Among the newly notified services, factory plan approvals by the Labour Department must now be issued within 15 days. Registration under the Shops and Establishments Act will be completed within a single day. Sewerage connections by the Delhi Jal Board and film-shooting permissions issued by the Delhi Tourism and Transportation Development Corporation will also be processed within 15 days.
Several services critical to industry and commerce have been brought under defined timelines. Applications related to electricity meters and connection agreements will be processed within 60 days, registration of weighing and measuring instruments within 45 days, and battery waste management authorisations by the Delhi Pollution Control Committee within 15 days.
Municipal and Other Approvals
The notification also covers a range of municipal approvals. Registration of water and adventure sports operators, permissions for amusement parks, hotel registrations, slaughterhouse licences and local-body NOCs required for food business licences will now be issued within 60 days. Permission for installation of mobile towers will be granted within 30 days, while approval for storage of construction material will be given within a day.
The Agriculture Department has been directed to process licences related to pesticides and seeds within 21 days. Under the Excise Department, bar licences will be issued within 30 days, while brand and label registrations will be completed within 42 days.
Tree Felling and Road Cutting
In another significant provision, applications seeking permission for tree felling under the Delhi Preservation of Trees Act will be decided within 60 days, while road-cutting permissions by the Public Works Department will be granted within 45 days. Registration of builders and real estate agents under RERA will be completed within 30 days.
Total Services Exceed 500
Officials said the latest addition takes the total number of services covered under the time-bound delivery framework in Delhi to more than 500. These include services offered not only by the Delhi Government departments but also by civic and planning agencies such as the New Delhi Municipal Council, the Municipal Corporation of Delhi and the Delhi Development Authority.
Chief Minister Rekha Gupta announced that the expansion of the time-bound delivery mechanism would strengthen transparency, accountability and good governance while supporting the government’s efforts to make Delhi more business-friendly. The move is expected to benefit thousands of businesses, entrepreneurs and citizens by reducing procedural delays and limiting the need for repeated visits to government offices.
