Delhi PWD Introduces QR Code System for Citizen Feedback on Road Works
In a significant move to boost transparency and public engagement, the Public Works Department (PWD) of Delhi has rolled out a new QR code-based system. This initiative enables residents to rate and provide direct feedback on road strengthening and recarpeting projects across the city.
How the QR Code System Works
Under this program, display boards equipped with QR and bar codes are being installed on all roads undergoing construction or maintenance. These boards are placed at high-visibility locations such as bus queue shelters, major intersections, and areas with heavy foot traffic, ensuring easy access for citizens.
By scanning the QR code, users can access comprehensive project details, including the road's name, length, date of last strengthening, contractor information, sanctioned cost, and defect liability period. Additionally, the platform offers a structured feedback mechanism, allowing individuals to submit complaints, suggestions, or ratings on the quality of work.
Official Statements and Goals
PWD Minister Parvesh Verma hailed this as a progressive step towards improving governance. "Transparency is not just about sharing information but also about listening to people," Verma stated. "Through this system, citizens can access details of road works and share feedback, making the process more responsive and accountable."
He emphasized that the initiative aims to create a direct interface between the department and the public, fostering real-time feedback to enhance project quality and accountability.
Implementation and Compliance Framework
According to official directives, display boards must be installed within seven days of completing any road work. The PWD has mandated a uniform design for all boards and issued maintenance protocols to ensure their visibility and functionality over time.
A robust compliance framework has been established, requiring divisions to submit completion reports within 10 days and undergo regular monitoring at the zonal level. Officials have also been instructed to keep information updated after any subsequent work, ensuring the system remains current and useful.
Benefits and Impact
This QR code-based system is expected to:
- Improve transparency by providing easy access to project details.
- Enhance accountability through direct citizen feedback.
- Boost public participation in infrastructure development.
- Help identify and address issues promptly, leading to better road quality.
By integrating technology with governance, the Delhi PWD aims to make road infrastructure projects more citizen-centric and efficient, setting a precedent for other departments to follow.
