The Municipal Corporation of Gurgaon (MCG) launched an online flood reporting portal on Monday, enabling residents to directly report waterlogging incidents to civic authorities ahead of the monsoon season. The portal is hosted on the corporation’s official website.
How the Portal Works
Residents can use the portal to upload photos of waterlogged areas and estimate the depth of water. Uploading a photo is mandatory for complaints, as officials stated that this helps departments assess flood severity and respond more quickly. To estimate water depth, residents may use visual references such as an auto-rickshaw, car, motorcycle, or a person standing in the water. The civic body also requests uploads of photos from flood-prone locations taken in previous years. Officials noted that this data would help identify vulnerable areas and support future planning to mitigate waterlogging.
Official Statement
MCG commissioner Pradeep Dahiya said, “The portal is intended to go beyond complaint registration and help create a more effective disaster management system through public participation. Complaints received would be monitored in real time and direct officials to maintain surveillance at waterlogging-prone locations and complete pending works within prescribed timelines.”
Public Participation and Preparedness
The civic body appealed to residents, Resident Welfare Associations (RWAs), and volunteers to actively use the portal during the monsoon season and share information on flooding incidents to support response efforts. According to the MCG, 153 major waterlogging-prone locations have been identified across the city, while additional sensitive sites have been mapped through technical studies. The MCG is carrying out drain cleaning, sewer desilting, and other preventive works at these locations and aims to complete key projects before the onset of the monsoon.
Flood Sensors and Technical Collaboration
The civic body is also installing flood sensors across the city to monitor water levels and sewer overflows in real time. Officials said the sensor data would help the city make data-driven decisions and improve its ability to predict and respond to flooding. Additionally, the MCG is working with technical institutions on projects like “Rain to Resilience,” which aims to strengthen urban flood management through technology and better planning.
Volunteer Registration
A volunteer registration feature has been added to the portal. Residents can sign up to assist the civic body during floods and other emergencies in roles such as emergency response, data collection, community awareness, medical assistance, coordination, transportation, and search-and-rescue. Officials stated that MCG may contact registered volunteers when severe waterlogging or emergencies occur.
