Haryana RTS Commission Orders Rs 5,000 Compensation for Irregular Electricity Billing in Faridabad
The Haryana Right to Service (RTS) Commission has mandated a compensation payment of Rs 5,000 to a resident of Faridabad due to irregularities in electricity billing. This compensation will be recovered from the officials found accountable for the lapse, as per the commission's directive.
Details of the Consumer Grievance
According to a spokesperson from the commission, the complainant, Karan Singh Khatri, obtained a temporary electricity connection on August 1, 2024. During this period, he received average monthly bills of approximately Rs 2,500, which he paid regularly without any defaults. However, on January 19, 2026, he was issued a consolidated bill amounting to Rs 15,833, covering the duration from August 2024 to January 15, 2026.
Complaint and Appeal Process
Distressed by the sudden and significantly higher bill, Khatri filed a formal complaint on January 21, 2026. He pursued the matter through both the first and second appeal processes. Notably, the commission observed that despite the ongoing dispute, the consumer had already cleared the entire billed amount while the case was under review.
Commission's Observations and Ruling
In its assessment, the RTS Commission highlighted that while consumers are obligated to pay for actual electricity usage, issuing a lump sum bill after a prolonged period of average billing raises serious concerns about fairness and consumer convenience. The commission emphasized that authorities must adopt a consumer-centric approach in such cases and should consider allowing payment in instalments to alleviate the burden on consumers.
Invoking its powers under Section 17(1)(h) of the Haryana Right to Service Act, 2014, the commission awarded the maximum permissible compensation of Rs 5,000. It also directed the concerned officer to submit a compliance report by April 13, 2026.
Implications for Consumer Rights
This ruling underscores the importance of transparent and timely billing practices in utility services. It serves as a reminder for officials to ensure accuracy in billing processes and to prioritize consumer welfare. The recovery of compensation from responsible officials sets a precedent for accountability in public service delivery.
The case highlights the effectiveness of the Haryana RTS Commission in addressing consumer grievances and enforcing rights under the Right to Service framework. Residents are encouraged to report similar issues to seek redressal and uphold their entitlements.
