In a significant move to enhance passenger experience, the General Manager of Northeast Railway, Uday Borwankar, personally conducted a detailed inspection of the Gorakhpur–Yesvantpur Express this past Saturday. The onboard review took place during the journey between Aishbagh and Kanpur Central stations, with a sharp focus on the quality of services, safety protocols, and overall coach maintenance.
Comprehensive Check of Coach Conditions and Hygiene
The inspection was thorough and covered almost every aspect of passenger comfort. GM Uday Borwankar meticulously examined the physical state of the coaches, levels of cleanliness, and the quality of linen provided. He paid close attention to the toilets and the water supply systems, which are critical for long-distance travel.
Issuing clear instructions to the railway officials present, Borwankar stressed the need for better upkeep and higher standards of hygiene. He specifically ordered the removal of any unclear or redundant stickers inside the coaches. In their place, he directed that essential information and awareness-related signage be displayed prominently and in easily accessible locations for all passengers.
Special Emphasis on Safety and Accessibility
Passenger safety was a top priority during the inspection. The GM personally checked the operational status of fire and smoke detection systems installed in the coaches. He directed the onboard staff to ensure these life-saving devices are maintained in perfect working order at all times.
Special attention was given to facilities for divyangjans (persons with disabilities). Borwankar inspected the Braille signage used for identifying berth and seat numbers, as well as the signage for toilets, ensuring they are functional and helpful for visually impaired passengers.
Feedback from Passengers and Pantry Car Review
Moving beyond infrastructure, the General Manager also focused on service quality. He inspected the pantry car, emphasizing the importance of cleanliness and instructing the staff to provide quality food to passengers strictly at the prescribed rates.
Security arrangements, particularly for women passengers, were also reviewed. Borwankar interacted directly with several passengers across different coaches during the inspection. He sought their firsthand feedback on crucial issues like safety, coach and toilet cleanliness, linen quality, and the behaviour of the on-board staff, making the inspection a participatory exercise.
This proactive inspection by the senior official underscores Northeast Railway's commitment to addressing passenger grievances on the spot and continuously improving the travel experience on one of its key long-distance trains.
