Union Minister Shivraj Singh Chouhan has called for a comprehensive overhaul of the grievance redressal systems, emphasizing the need for efficiency and accountability. During a high-level meeting with senior officials, Chouhan announced that grievance redressal will now be reviewed on a monthly basis, generally scheduled for the first Monday of every month. This initiative aims to ensure timely resolution of public complaints and enhance transparency in the process.
Key Directives Issued
Chouhan directed officials to identify bottlenecks in the current system and implement technology-driven solutions to streamline operations. He stressed the importance of monitoring pending grievances and ensuring that no complaint remains unresolved beyond a stipulated timeframe. The minister also called for regular feedback from citizens to improve service delivery.
Monthly Review Mechanism
The monthly reviews will assess the performance of various departments in addressing grievances. Senior officials will present detailed reports on the status of complaints, including those escalated from lower levels. Chouhan warned of strict action against negligence or delays in resolving issues.
This move is part of the government's broader effort to strengthen public grievance mechanisms and build trust among citizens. The minister urged all departments to adopt a citizen-centric approach and prioritize quick redressal.
Ajith Athrady reported this update on May 22, 2026, highlighting the minister's commitment to administrative reforms.
