Bengaluru's police chief has issued a public appeal asking commuters to immediately report any discrepancies between the information displayed on ride-hailing apps and the actual driver or vehicle details. The move comes after several passengers flagged cases where the vehicle number, driver's name, or both did not match the details shown on the app, raising serious safety concerns.
Safety concerns prompt police action
According to the police commissioner's office, the directive is intended to enhance passenger safety and hold ride-hailing companies accountable. Commuters who notice such mismatches are urged to contact the police helpline or file a complaint at the nearest police station.
The police chief emphasized that such discrepancies could indicate unauthorized drivers or vehicles being used, potentially putting passengers at risk. He advised commuters to verify the driver and vehicle details before boarding and to cancel the ride if any mismatch is found.
How commuters can report
Commuters can report mismatches by calling the Bengaluru police's dedicated helpline number or by using the city's mobile app for citizen services. The police have also requested ride-hailing platforms to ensure real-time accuracy of driver and vehicle information.
This is not the first time such issues have been raised in Bengaluru. Previous incidents have highlighted lapses in background verification and data synchronization between apps and actual drivers. The police chief's latest appeal aims to create a safer ecosystem for app-based transportation.
