A fast-food restaurant located on MG Road in Kochi has dismissed its outlet manager following a violent altercation that erupted over the quantity of chicken in a burger. The company cited its strict zero-tolerance policy towards violence as the reason for the immediate termination.
What Sparked the Altercation?
The incident began when a group of four students, who were in the city to attend a CBSE school sports meet, visited the popular food chain. After receiving their order, the youngsters questioned the staff about what they perceived as an insufficient amount of chicken in one of the burgers. This query quickly escalated into a heated argument with the manager on duty.
The Situation Escalates to Violence
The confrontation took a dangerous turn when the students, reportedly feeling threatened, called their seniors to the scene. During the ensuing dispute, the situation spiraled out of control. The manager allegedly brandished a knife at the group, dramatically raising the stakes from a verbal argument to a potential physical threat. Following the alarming episode, both parties proceeded to file formal complaints against each other at the Ernakulam Central police station.
Company's Swift Action and Policy
The restaurant chain acted swiftly in response to the incident. In an official statement released via social media, the company clarified its stance. The management stated that the safety and well-being of customers, employees, and the public is its highest priority. It reiterated its zero-tolerance policy towards any form of violence or disorderly conduct on its premises. The statement emphasized that no individual is permitted to take the law into their own hands, which led to the strict action of dismissing the involved manager.
This incident highlights the critical importance of conflict resolution and customer service protocols in the hospitality industry, especially in a bustling metro like Kochi. The police investigation into the cross-complaints is ongoing.
