GBA unveils Sahaaya Plus for integrated civic complaint tracking
The Greater Bengaluru Authority (GBA) has launched a new single-window system, Sahaaya Plus, designed to streamline the tracking of civic complaints across multiple agencies in the city. Officials announced the initiative on July 10, 2026, stating that the platform will consolidate grievances related to utilities, roads, and public services into a unified interface.
Key features of the platform
Sahaaya Plus will offer real-time status updates, automated escalation, and a dashboard for citizens to monitor progress. It integrates with existing systems of the Bruhat Bengaluru Mahanagara Palike (BBMP), Bangalore Water Supply and Sewerage Board (BWSSB), and Bangalore Electricity Supply Company (BESCOM). According to a GBA official, the platform uses a unique complaint ID to ensure no issue is lost across departments.
Impact on citizens and efficiency
The system aims to reduce resolution times by 30% through direct assignment to concerned departments. Citizens can file complaints via a mobile app or web portal. “Sahaaya Plus will eliminate the need for multiple visits to different offices,” said a GBA spokesperson. Over 50,000 complaints are expected to be processed monthly once fully operational.
Background and rollout
The initiative follows a pilot phase in three zones, which showed a 40% improvement in response times. Full rollout across Bengaluru is scheduled by September 2026. The GBA plans to add features like photo uploads and geo-tagging in subsequent updates.
