Passengers at Delhi's Indira Gandhi International Airport faced significant delays and confusion on Thursday as a major server malfunction brought key operational systems to a standstill. The technical glitch, which occurred during peak hours, impacted multiple critical functions across Terminal 3.
The system failure affected:
- Automated check-in counters
- Boarding pass generation systems
- Baggage handling and processing
- Flight information displays
Airport authorities quickly mobilized technical teams to address the widespread disruption. "Our technical teams worked on restoring the systems," confirmed an official statement from Delhi International Airport Limited (DIAL).
Passenger Experience During the Outage
Travelers reported long queues and growing frustration as manual processes replaced automated systems. The sudden technical failure forced airport staff to implement contingency measures, including manual check-in procedures and verbal flight announcements.
One passenger tweeted about the situation, highlighting the challenges faced by those trying to catch their flights during the system failure.
Resolution and Normalization
After intensive efforts by technical experts, airport authorities successfully restored all affected systems. Operations gradually returned to normal, though residual delays continued to affect some flight schedules throughout the day.
Delhi Airport, being one of the busiest aviation hubs in South Asia, handles thousands of passengers daily. Such technical disruptions underscore the critical importance of robust digital infrastructure in modern air travel operations.
The incident serves as a reminder of the vulnerability of automated systems in critical transportation infrastructure and the need for comprehensive backup protocols to minimize passenger inconvenience during technical failures.
