Gurugram Police have successfully dismantled a fraudulent call centre operating a credit card limit enhancement scam in Delhi, resulting in the arrest of five individuals, including a woman. The accused had been involved in cyber fraud for the past five months and frequently changed their operational locations every 10 to 15 days to avoid detection by law enforcement agencies.
Complaint and Investigation
According to police officials, a complaint was filed on March 11 at the Cyber Crime Police Station South by a victim who reported being cheated of approximately Rs 28,000. The victim received a fraudulent link from an individual claiming to be able to increase his credit card limit. Based on this complaint, a case was registered, and an investigation was launched.
Following a thorough investigation, a police team conducted a raid at a fake call centre located in Delhi's Janakpuri area on Friday, leading to the arrest of the five accused.
Arrested Individuals
The arrested individuals have been identified as Rahul (33), a resident of Baljit Nagar, Delhi; Anuj Pal (20), Gaurav (24), and Mukul Kirar (22), all residents of Inderpuri, Delhi; and Anchal (21), a resident of Tilak Nagar, Delhi.
Modus Operandi
During interrogation, the accused revealed that they deceived people by offering to increase their credit card limits. They operated under the instructions of the main accused and received salaries for their roles in the scam. The main accused provided customer data to the team, following which they contacted victims posing as bank representatives offering credit card limit enhancement services.
Fraudulent links were then sent to the victims. The information obtained through these links was used to purchase goods online using the victims' credit cards. The purchased items were either handed over to the main accused or sold by the accused themselves if the value ranged between Rs 5,000 and Rs 7,000.
Evasion Tactics
ACP (Cyber) Gaurav Phogat stated that the call centre had been operated by the main accused, Rahul, since January 2026. After committing frauds, the accused would shut down operations for two to three days and then resume activities. To avoid detection, they changed their location every 10 to 15 days. The main accused supplied fresh customer data after each fraud and retrieved the old data. Police are currently questioning the accused to uncover further details about the network.
