Nykaa introduces Glam Pass, a brand-specific loyalty program offering discounts to boost repeat purchases. This move comes as competition in India's online beauty retail market intensifies from Amazon, Flipkart, and quick-commerce apps.
A former Microsoft engineer reveals a 30-year-old secret: a fake 'Bill Gates's office' phone line was used to placate irate customers. Discover the clever ruse that saved the CEO's time.
Indian startup Joyzai unveils its AI-powered chatbot designed to transform customer service by eliminating frustration and boosting satisfaction for businesses. Discover how.
Vijay Sales extends its Apple Days sale till January 8. Grab discounts on iPhone 17, MacBooks, iPads & more. Get bank offers, exchange bonuses & loyalty points.
India's research and insights industry surged to Rs 29,008 crore in FY2025, driven by predictive modelling and analytics. Discover the key growth drivers and future outlook.
Bestselling authors unveil 'LeanSpark', a new framework turning scarcity into scalable, sustainable innovation. Discover how India's frugal model can inspire the world. Pre-order now!
IIT Hyderabad's third Innovation Day saw 1000+ participants. It launched RISE 2026, a national UG innovation meet with a ₹15 lakh prize pool, spotlighting India's future tech talent. Read more.
Thiruvananthapuram International Airport achieves ACI's Level-3 accreditation for superior customer experience, marking a significant upgrade from last year. Discover the tech and service initiatives behind this success.
A Blinkit delivery agent's simple, personal New Year wish written on a customer's receipt sparks a viral wave of joy and appreciation online. Read this heartwarming story.
Jeff Bezos credits Amazon's trillion-dollar success to an 'obsessive, compulsive focus on the customer' over competitors. He also advises youth to work at McDonald's for foundational skills. Read more.
Vadodara Airport achieves an impressive 4.98/5 score, securing second rank in India's AAI customer satisfaction survey. Discover how it topped Gujarat!
Microsoft had a secret internal line where operators answered as 'Bill Gates's office' to placate irate customers. Veteran engineer Raymond Chen reveals the clever support protocol. Read the full story.
A 16-year-old Indian-origin startup founder in Canada faced threats from a customer over a 30-second technical issue. Om Patel's story highlights the challenges young entrepreneurs face. Read more about the incident and community support.
Discover which three zodiac signs, guided by emotional intelligence and a desire for harmony, often turn breakups into lasting friendships. Learn the astrological reasons behind this unique trait.
Visakhapatnam International Airport reports strong 9.29% passenger growth from Jan-Nov 2025, handling over 27.5 lakh flyers. It ranks 9th nationally for customer satisfaction. Read more about its hub ambitions.
Giridih police arrested three inter-state cybercriminals from Telkhari forest for amassing property worth over Rs 85 lakh through fraud. Details on their modus operandi inside.
RBI mandates banks to clear KYC update delays, warns against routine rejections to combat fraud and mis-selling. New AI tools like MuleHunter.ai deployed. #Banking #RBI #CustomerProtection
Ahmedabad consumer commission orders InterMiles to pay Rs 1.85 lakh to a frequent flyer for cancelling his loyalty points without proper notice. Read the full case details.
Axis Max Life Insurance deploys Agentic AI, slashing customer query resolution time by 30%. Discover how this tech enhances service and boosts efficiency.
Prayagraj Airport's passenger satisfaction score leaps, ranking 12th nationally. Discover how UP airports like Bareilly and Ayodhya also excelled in the latest AAI survey.
A new survey reveals nearly a quarter of Indian mobile users find the complaint filing process cumbersome. Discover key pain points and what telecom operators must improve.
Graham Walker sold his family business Fibrebond for $1.7 billion and gave $240 million as bonuses to loyal employees. An inspiring story of gratitude and corporate loyalty.
AIBEA demands disciplinary action for customers abusing bank staff, highlights recruitment slowdown's impact on CASA deposits, and reaffirms opposition to bank privatisation. Read key insights from the Pune conference.
Former Fibrebond CEO Graham Walker ensured a $240 million bonus for 540 employees after selling the company. A heartwarming story of loyalty and reward. Read more!
ASBL successfully organized India's biggest real estate event in Delhi, bringing together thousands of customers. The event celebrated homeownership and showcased future projects.
Grammy-winning composer Ricky Kej called out Amazon India after delivery agents refused to carry his TV to the second floor. The incident sparked online outrage and an apology from Amazon. Read details.
A session in Ludhiana addressed rising cyber frauds targeting Gen Z. Experts from Punjab Police and banking outlined protective measures. Learn how to safeguard your digital identity.
Gujarat consolidates its position as a top startup hub with 16,700 operational ventures. Initiatives like i-Hub and WEStart fuel growth, creating 1,400 jobs. Discover the state's innovation strategy.
IndiGo begins contacting passengers impacted by December flight disruptions for ₹10,000 travel vouchers. Learn who is eligible and the process for those who booked via partners.
Kerala Startup Mission's Innovation Train will take young innovators from Thiruvananthapuram to Kasaragod, ideating grassroots solutions. Journey starts Dec 21. Read more.