Mangaluru International Airport Clinches Prestigious Global Arrivals Award for Second Straight Year
In a remarkable achievement, the Mangaluru International Airport (MIA) has been honored with the Airports Council International (ACI) World's 2025 Airport Service Quality (ASQ) Award for Best Airport at Arrivals, globally. This marks the second consecutive year that MIA has received this prestigious recognition, having previously won the same award in 2024.
What Makes the ASQ Awards So Significant?
The ASQ Awards are widely regarded as a key benchmark for airport customer satisfaction worldwide. They are based entirely on real-time passenger feedback collected through ACI's independently administered survey programme. This ensures that the awards reflect genuine passenger experiences rather than subjective judgments.
The arrivals category specifically evaluates the inbound passenger journey, covering critical aspects such as:
- Immigration procedures and efficiency
- Baggage delivery speed and reliability
- Terminal ambience and overall atmosphere
- Cleanliness and hygiene standards
- Wayfinding and signage clarity
- Overall comfort and convenience for arriving passengers
How MIA Earned This Global Recognition
In 2025, Mangaluru International Airport was one of only six airports worldwide selected in the Best Airport at Arrivals – Globally category. The airport management has attributed this remarkable achievement to several strategic initiatives:
Continued process optimization has been a cornerstone of their success, with regular reviews and improvements to operational procedures. Digital initiatives have enhanced passenger convenience through technology integration, while comprehensive service training programmes have ensured staff maintain high standards of customer care.
Additionally, MIA has emphasized coordination with government agencies and other partners to improve operational efficiency and passenger experience. This collaborative approach has created a seamless arrival process that passengers have consistently rated highly in surveys.
Recognition for Frontline Teams and Stakeholders
The airport management has credited frontline teams and all stakeholders for maintaining the service levels reflected in passenger survey results under the ASQ framework. Their dedication to passenger satisfaction has been instrumental in securing this global recognition for two consecutive years.
Award Ceremony Details and Broader Recognition
The award will be formally presented at the ASQ Awards Ceremony in Istanbul, Türkiye, on September 2. This ceremony is part of ACI World's Airport Experience Summit scheduled from August 31 to September 4.
According to ACI World, 100 airports will be recognized across various categories this year, with a total of 195 awards to be presented. This makes MIA's consecutive wins in the competitive arrivals category particularly noteworthy, placing it among the world's elite airports for passenger arrival experience.
Mangaluru International Airport's back-to-back recognition demonstrates consistent excellence in passenger service and operational efficiency, setting a benchmark for airports worldwide in creating positive arrival experiences for travelers.
