Bhagalpur District Magistrate Addresses Citizen Concerns in Open Public Sessions
In a significant move to enhance public service delivery, District Magistrate Nawal Kishor Choudhary of Bhagalpur has successfully disposed of more than 70 claim applications during a series of open sessions held from Thursday to Sunday. These sessions were conducted at the district collectorate as part of the Bihar state government's Saat Nischay-3 citizen-centric initiative, which aims to resolve public grievances efficiently and transparently.
Wide Range of Issues Addressed
The applications covered a diverse array of public concerns, with a primary focus on:
- Old-age pension disputes, ensuring timely and fair resolution for senior citizens.
- Land-related issues, including problems with digitised land records that have been a source of confusion and conflict.
- Urban infrastructure complaints, addressing needs for better facilities in city areas.
- Door-step healthcare services for the elderly and extremely poor, highlighting the government's commitment to vulnerable populations.
- Various other public grievances that have accumulated over time, reflecting the administration's proactive approach.
During these sessions, the District Magistrate emphasized that all problem-solving efforts were carried out in the presence of officials from multiple departments. This collaborative environment ensured that solutions were not only proposed but could be implemented swiftly, with accountability resting on the concerned authorities.
Feedback and Future Directions
In addition to resolving existing applications, officials actively sought feedback from citizens on several key areas to improve service delivery. Key topics included:
- The ease of issuing certificates to senior citizens and persons with disabilities, aiming to streamline bureaucratic processes.
- Nursing and elderly healthcare support, ensuring that medical services reach those in need without delay.
- The development of safe pedestrian pathways in urban, suburban, and rural areas, addressing safety concerns for all residents.
District Magistrate Choudhary directed officials to organize regular public camps at various administrative levels, including blocks, sub-divisions, police stations, and the district headquarters. He also mandated that all grievances be formally registered and acknowledgement slips issued to applicants. This measure is designed to enhance transparency and enable easy tracking of complaints, ensuring that no issue falls through the cracks.
The Saat Nischay-3 initiative continues to demonstrate the government's dedication to citizen welfare, with Bhagalpur setting a commendable example of responsive governance.
