New Department to Handle Citizen Complaints
Karnataka Chief Minister DK Shivakumar unveiled a new department named 'Praja Seve' dedicated to grievance redressal on 20 June 2026. The department is designed to streamline the process of receiving and resolving complaints from citizens across the state.
Key Features of Praja Seve
According to the CM, the department will act as a single-window system for public grievances, ensuring timely responses and accountability. It will integrate digital platforms for easier submission of complaints and real-time tracking of their status. Officials have been directed to prioritize resolution within stipulated timelines.
Impact on Governance
This initiative is part of the state government's efforts to enhance transparency and efficiency in public administration. CM Shivakumar emphasized that the department would reduce bureaucratic delays and improve citizen satisfaction. The launch event was attended by senior officials and department heads.
