CM Shivkumar launches 'Praja Seve' for citizen grievances
Karnataka Chief Minister DK Shivkumar on 20 June 2026 unveiled a new department named 'Praja Seve' dedicated to grievance redressal. The department is designed to receive and resolve complaints and grievances from citizens across the state, aiming to streamline the process of addressing public issues.
Details of the initiative
According to an official statement, the 'Praja Seve' department will function as a centralized platform for citizens to submit their grievances. The CM emphasized that the department would ensure timely and effective resolution of complaints. Speaking at the launch event in Bengaluru, Shivkumar stated, "This department will act as a bridge between the government and the people, ensuring that every complaint is heard and addressed promptly."
Impact on governance
The initiative is expected to enhance transparency and accountability in the state's administration. By consolidating grievance mechanisms under one department, the government aims to reduce delays and improve citizen satisfaction. The 'Praja Seve' department will also leverage technology to track and monitor complaint resolution progress. This move aligns with the government's broader efforts to improve public service delivery and strengthen trust in governance.
