Transport Minister Byrathi Suresh conducted a surprise inspection of Bangalore Metropolitan Transport Corporation (BMTC) services on Saturday by travelling incognito, aiming to assess the quality of public transport firsthand.
Incognito Inspection Reveals Lapses
During the inspection, the minister noticed that a BMTC bus (registration KA-57 F-3372) travelling from Jayamahal failed to stop at the Fun World bus stop despite a passenger signalling for it to halt. This incident highlighted the need for better adherence to service norms.
The minister boarded the bus without revealing his identity and observed the conduct of the crew, punctuality, and passenger amenities. He interacted with commuters to gather feedback on the services.
Action Taken
Following the inspection, Suresh directed BMTC officials to take corrective measures, including strict action against the errant crew. He emphasized the importance of ensuring that buses stop at all designated stops when passengers indicate a need to alight or board.
According to a statement from the transport department, the minister also instructed officials to enhance monitoring through CCTV cameras and regular surprise checks.
Commitment to Improvement
"The incident of the bus skipping the stop is unacceptable. We will ensure such lapses are addressed immediately," Suresh said. He reiterated the government's commitment to improving BMTC services and making public transport more reliable and passenger-friendly.
The minister's incognito visit is part of a broader initiative to improve accountability and service quality in the state-run transport corporation.
