Amazon has announced a significant expansion of health and insurance benefits for nearly 90,000 delivery associates across its operations network in India. The enhanced benefits include Outpatient Department (OPD) coverage for routine medical expenses, hospitalization support for inpatient care, and compensation for temporary or permanent disabilities, ensuring both immediate medical needs and income loss due to injury are covered. These benefits will be rolled out to associates across all last-mile programs.
Key Insurance Enhancements
Under the new plan, mediclaim coverage has been increased up to Rs 1.5 lakh, OPD expenses of up to Rs 10,000 are now covered, and Group Personal Accident coverage has been expanded up to Rs 10 lakh. The wellness benefits cover associates and up to three family members annually, including unlimited multilingual virtual doctor consultations and two free in-person OPD visits per family each year. Additional support includes discounts on diagnostics, pharmacy, dental and eye care, along with tools that encourage preventive health and fitness.
Nationwide Health Camps
Amazon has also organized nationwide health camps in collaboration with a third-party insurer to provide free health check-ups to tens of thousands of delivery associates. The medical camps offer essential health services including eye examinations, dental check-ups, BMI assessments, and general physician consultations. Delivery associates can access these services by presenting a government-issued identity proof at any of the camps set up at Amazon's last-mile delivery stations across India.
Investment in Well-being
All of these initiatives are part of Amazon's recently announced investment of over Rs 2,800 crore to further strengthen associate safety, health and financial well-being, while continuing to scale one of the country’s safest, fastest and most reliable logistics networks. Salim Memon, Director – Operations, Amazon India, said, “As we continue to invest in our operations network, infrastructure, and frontline workforce across India, the safety and wellbeing of our delivery associates remain a top priority. We have expanded insurance coverage across OPD, hospitalization, and accident benefits to provide more comprehensive support, and are also rolling out nationwide health camps offering free check-ups and preventive care. These initiatives are part of our recent Rs 2,800 crore investment to further strengthen associate well-being and scale our operations infrastructure across the country.”
