Nasscom, the Indian IT industry body, announced that 25% of technology services firms have successfully transitioned their artificial intelligence experiments from pilot phases into full-scale production. This milestone marks a significant shift in the industry's approach to AI adoption, moving beyond testing to real-world implementation.
Majority of Firms Embrace Agentic AI Platforms
According to Nasscom, approximately 85% of technology service providers now have agentic AI platforms in place. Agentic AI refers to systems capable of autonomous decision-making and task execution, representing an advanced stage of AI deployment. This widespread adoption indicates that firms are increasingly trusting AI to handle complex operations without constant human oversight.
Challenges in Complex Operating Environments
Nasscom emphasized that while enterprises are moving past pilots, the real challenge lies in making AI function effectively within complex operating environments. Integration with legacy systems, data quality issues, and regulatory compliance remain key hurdles. The industry body noted that successful production deployment requires robust infrastructure, skilled talent, and iterative refinement.
Impact on the Tech Services Sector
This trend is reshaping the tech services landscape, with companies investing heavily in AI capabilities to stay competitive. The shift from experimentation to production is expected to drive efficiency gains, cost reductions, and new revenue streams. Nasscom’s data suggests that firms with production-ready AI are better positioned to handle dynamic market demands.
“As enterprises move beyond pilots, the real challenge will be to make AI work in complex operating environments,” said a Nasscom representative. The statement underscores the need for continuous innovation and adaptation as AI becomes integral to business operations.
Future Outlook
Nasscom predicts that the proportion of firms with AI in production will grow further as technology matures and best practices emerge. The industry body is working with stakeholders to develop frameworks that support scalable and responsible AI deployment. The findings highlight India’s growing role as a hub for AI-driven tech services, with firms leveraging local talent and global partnerships.
