IRCTC Rolls Out E-Pantry Service on 25 Trains for Online Meal Orders
In a significant move to modernize passenger amenities, the Indian Railway Catering and Tourism Corporation (IRCTC) has officially launched its innovative e-pantry service. This new facility is now operational on 25 selected trains across the Indian Railways network, marking a pivotal step towards digital transformation in rail travel services.
The e-pantry service enables passengers to conveniently book meals online through the IRCTC mobile application or official website. This initiative is designed to streamline the food ordering process, reduce dependency on physical pantry cars, and ensure a more hygienic and efficient dining experience during journeys.
How the E-Pantry Service Works
Passengers traveling on the designated trains can access the e-pantry feature by logging into their IRCTC accounts. The service offers a user-friendly interface where commuters can browse through a curated menu, select their preferred meals, and place orders in advance. Payment can be made securely using various digital options, including credit/debit cards, net banking, or popular e-wallets.
Once an order is confirmed, the details are transmitted to the onboard pantry staff, who prepare and deliver the meals directly to the passenger's seat. This system not only saves time but also minimizes physical contact, aligning with post-pandemic health and safety protocols.
Benefits for Railway Passengers
The introduction of the e-pantry service brings multiple advantages for train travelers. Key benefits include:
- Enhanced Convenience: Passengers can order food from their seats without needing to visit the pantry car or rely on hawkers.
- Improved Hygiene: Pre-booked meals are prepared under controlled conditions, reducing the risk of contamination.
- Time Efficiency: Online booking eliminates long queues and waiting times, especially during peak travel hours.
- Menu Transparency: Travelers can view detailed descriptions, prices, and nutritional information before placing orders.
- Cashless Transactions: The service promotes digital payments, offering a seamless and secure financial experience.
Future Expansion Plans
IRCTC officials have indicated that the e-pantry service is currently in a pilot phase on 25 trains. Based on passenger feedback and operational success, the corporation plans to gradually expand this facility to more trains and routes across the country. This expansion aims to cover a wider demographic of travelers, including those on long-distance and suburban routes.
The initiative is part of Indian Railways' broader strategy to integrate technology into everyday travel, following other digital services like online ticket booking and real-time train tracking. By leveraging digital platforms, IRCTC seeks to enhance overall passenger satisfaction and set new benchmarks in rail hospitality.
As the service gains traction, it is expected to reduce food wastage, optimize pantry operations, and contribute to a greener and more sustainable railway ecosystem. Passengers are encouraged to utilize this new feature and provide constructive feedback to help IRCTC refine and improve the service in the coming months.
