The Gurugram police have arrested five employees, including two women, of a recovery call centre for allegedly harassing individuals through repeated phone calls, WhatsApp messages, and threats to recover loan dues. The accused are said to have used abusive language, threats, and victims’ private photographs to intimidate them.
Complaint Filed at Cyber Crime East Police Station
According to the police, a man lodged a complaint at the Cyber Crime East police station on May 22, alleging that unknown persons repeatedly called and sent WhatsApp messages to him and his family members from multiple mobile numbers, causing severe mental harassment. The accused were allegedly trying to recover a loan taken by another person.
The complainant stated that he repeatedly informed the callers that he did not know the borrower. Despite this, they continued to abuse and threaten him, sent spam and OTP messages to him and his family, and shared their private photographs on WhatsApp to intimidate them.
Police Raid in Delhi Leads to Arrests
Based on the complaint, the police registered a case under relevant legal provisions. During the investigation, the Cyber Crime East police team raided a recovery call centre in Mangolpur Kalan, Delhi, on Monday and arrested the five accused. They were identified as Vinita of Karan Vihar, Suchita of Bhagya Vihar, Madanpur Dabas, Nitesh Rathore (alias Ankit) of Budh Vihar, Sahil of Rama Vihar, and Pawan Gola of Budh Vihar. All are aged between 22 and 27.
Third-Party Recovery Call Centre Operations
ACP (Cyber) Gaurav Fogat said the accused were operating a third-party recovery call centre for various financial institutions. They allegedly contacted borrowers and their family members repeatedly through phone calls and WhatsApp messages to recover loan dues. To pressure them, they used abusive language, issued threats, shared private photographs, and contacted them through multiple channels. The police are questioning the accused.
