Buxar DM Inspects Sports School, Starts Grievance Sessions
Buxar District Magistrate Sahila visited the Eklavya Residential Training Centre, reviewed facilities, and announced bi-weekly public grievance redressal sessions at the Collectorate.
Category : Search result: customer grievance
RBI Sets New Rules for Bank Internal Ombudsman
The Reserve Bank of India has introduced fresh guidelines for the internal ombudsman mechanism in banks. These rules aim to enhance customer grievance redressal and ensure fair practices.
Andy Jassy: Why Customer Satisfaction Never Lasts
Amazon CEO Andy Jassy explains his famous quote about customers being 'beautifully dissatisfied' and what it means for businesses trying to stay ahead in competitive markets.
How to Reverse a Wrong UPI Transaction: Step-by-Step Guide
Accidentally sent money to the wrong person via UPI? Learn immediate steps to report the transaction, contact your bank, and use NPCI portal to potentially recover funds.
Consumer Movement Falters Despite Digital Platform
The e-Jagriti Platform shows strong grievance redressal numbers, but experts warn the broader consumer movement remains weak and ineffective in India.
NDMC Special Wing for Foreign Embassy Issues in Delhi
New Delhi Municipal Council plans a dedicated unit for foreign embassies to resolve civic complaints faster through single-window access at Palika Kendra.
Delhi Nursery Admissions: Crucial Dates for Parents
Delhi's nursery admission process enters a critical phase. Learn about key dates for lists, points system, and grievance redressal windows to secure your child's seat. Stay informed and prepared!
Ayodhya Zone Leads in Police Complaint Resolution
Ayodhya police zone ranks first in handling public complaints via IGRS. Learn how ADG Praveen Kumar's team achieved swift resolution and built public trust. #UttarPradesh #Governance
Kolkata voter faces harassment during 8-hour electoral hearing
A Kolkata woman's 8-hour ordeal to correct her voter details exposes systemic flaws in the grievance process. Read her harrowing account and the need for streamlined procedures.
DHBVN Issues SOP for Consumer Grievances After HERC Rap
DHBVN launches a strict SOP for grievance redressal after HERC criticized its casual approach. New rules mandate online tracking, set deadlines, and warn of fines for officers.
Centre to Add Grievance System, Call Centre to Maternity Scheme
Following PM Modi's review, the Centre will integrate a grievance redressal system and a national call centre into the Pradhan Mantri Matru Vandana Yojana to improve beneficiary experience and scheme efficiency. Learn about the key reforms.
RBI Governor: Align Digitalisation with Fair Consumer Outcomes
RBI Governor Shaktikanta Das warns that unchecked digital innovation can harm consumers. He calls for ethical tech development and robust grievance redressal. Read his full speech.
Yogi Adityanath Holds Public Hearing at Gorakhnath Temple
Uttar Pradesh CM Yogi Adityanath listened to 150 citizens' grievances at Gorakhnath Temple, directing officials for time-bound action. He also announced aid for a late journalist's family.
Bengaluru College Bomb Threat Hoax Linked to Tamil Nadu Police
Dayananda Sagar Dental College in Bengaluru faced chaos after a bomb threat email. Police conducted a 4.5-hour search, declaring it a hoax. Read the full details.
Odisha's 'Nari Courts' Pilot for Women's Grievance Redressal
Odisha govt launches 'Nari Adalats' in 10 gram panchayats, starting with Malkangiri. These women's courts, led by 'Nyaya Sakhis', will handle cases of harassment & rights denial. Read more.
Delhi CM Rekha Gupta Holds Public Hearing, Orders Action
Delhi Chief Minister Rekha Gupta held a Jan Sunwai public hearing on Tuesday, addressing citizen complaints directly. She ordered officials to resolve issues within set timelines and stressed accountability. Read more about the governance initiative.
NCW Chairperson Reviews Women's Safety in Jorhat
NCW Chairperson Vijaya Rahatkar held key meetings in Jorhat to review women's welfare schemes and law enforcement. She stressed zero tolerance for crimes against women and better coordination.
Odisha CM's Grievance Session Hits 95% Resolution Rate
Odisha CM Mohan Charan Majhi chaired the 16th grievance hearing, resolving 95% of 13,358 complaints. The session approved urgent medical aid and strengthened public trust in governance. Read how the initiative is transforming citizen redressal.
12 Officials Barred for Lateness at Rayagada Public Meeting
Rayagada Collector Ashutosh Kulkarni enforced strict punctuality by barring 12 late officials from a public grievance meeting. Read about the disciplinary action and its message on governance.
Joyzai Launches AI Chatbot to Eliminate Customer Frustration
Indian startup Joyzai unveils its AI-powered chatbot designed to transform customer service by eliminating frustration and boosting satisfaction for businesses. Discover how.
File & Track Consumer Complaints Online in India
Feeling cheated? Learn how to file a consumer complaint online in minutes via India's National Consumer Helpline (NCH) and track its progress for a timely resolution.
Hyderabad Gets AI Chatbot for Civic Grievances in 4 Languages
Hyderabad's GHMC rolls out an AI-powered chatbot supporting Telugu, Hindi, Urdu & English for citizen services. Report grievances, get form help & reduce office visits. #DigitalGovernance
Chennai Power Forums Run Without Key Members, 10k Cases in 2025
Chennai's electricity grievance forums are operating without mandatory technical experts, leaving consumers helpless. TNERC demands immediate action to fill vacant posts. Read more.
Margao MMC defends door-to-door waste collection efficiency
Margao Municipal Council officials assert their door-to-door waste collection system is efficient, backed by online grievance monitoring. A new 10 TPD gasification plant aims to streamline disposal further.
Yogi Adityanath Orders Merit-Based Disposal of Revenue Cases
Uttar Pradesh CM Yogi Adityanath mandates merit-based resolution of all revenue cases, expedites land record digitisation, and orders time-bound grievance redressal for public benefit.
Haryana CM Orders Publicity for Samadhan Shivir Camps
Haryana CM Nayab Singh Saini instructs DCs to widely publicize Samadhan Shivir dates. Over 17,699 complaints resolved from July-Dec 2025. Learn how to get your issues addressed.
Delhi govt, IIT Kanpur launch AI grievance platform IGMS
Delhi government partners with IIT Kanpur to launch an AI-enabled unified dashboard, IGMS, integrating multiple complaint portals for faster public grievance redressal and data-driven governance.
PMC Resolves 671 Citizen Grievances in Major Governance Push
Patna Municipal Corporation addresses 671 out of 1,782 property tax and waste complaints swiftly. Commissioner Yashpal Meena directs officers for faster resolution under the OTS scheme. Read how PMC is improving citizen services.
Delhi's 24/7 Aviation Grievance Hub Resolves 13,000+ Cases
Delhi's new 24/7 Passenger Assistance Control Room tackles flight delays & cancellations. Learn how this multi-agency hub resolved over 13,000 complaints since December.
Aviation Control Room in Delhi Resolves 13,000+ Complaints
Delhi's new 24/7 aviation control room tackles passenger woes, resolving over 13,000 complaints since Dec 3. Learn how this hub is transforming grievance redressal for Indian flyers.
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